Frequently Asked Questions
Will this guarantee me income?
No. The Launch Kit and marketplace are educational business resources and working tools — they do not guarantee income, clients or business success. Results depend on your effort, market and circumstances.
Can I get a refund?
Digital ebook files are non-refundable once downloaded, per our Refund Policy. Ready-made store purchases can be refunded before customisation work begins — see the Refund Policy for full terms.
Do I need technical skills to buy a store?
No. Ready-made stores are built and functional out of the box. If you want custom branding or changes, you can hire an approved professional through the marketplace.
How are professionals approved?
Every professional account is manually reviewed by an administrator before they can claim paid marketplace work, based on their listed skills, experience and portfolio.
When do professionals get paid?
Payouts are released after the customer approves the work (or after the defined dispute window closes), never automatically before that.
Can I use the prospect research lists to mass-market?
No. Every record must be rechecked before contact, inclusion is not permission to market, and all applicable privacy and direct-marketing rules still apply — see the Direct-Marketing and Prospect-Research Notice.
Can I give insurance or financial advice as an introducer?
No. An introducer passes on permission-based enquiries to an FCA-authorised broker and must never recommend policies, compare cover, or provide regulated advice. Introducer routes, commission and eligibility vary by partner and can change — always verify current requirements on the partner's official website and check them on the FCA Register before agreeing anything in writing.
Are referral, affiliate or introducer programmes guaranteed to accept me?
No. Named companies or programme types mentioned in the Launch Kit are illustrative examples only, not guarantees of acceptance, commission rates or continued availability. Always confirm current terms directly with the provider.
Is the domain and business email service included in the price?
Domain registration and mailbox plans are optional paid add-ons, available to any customer (ebook or store buyer) through the guided Business Setup Wizard in your dashboard. Pricing is shown before you confirm anything, and nothing is purchased without your explicit consent.
Can I manage a team of callers inside the CRM?
Not yet. Multi-user 'Team Mode' (staff invitations, caller accounts, call-outcome tracking and manager quality checks) is on our roadmap. Today the CRM supports a single owner account per customer.
What does the Fully Loaded Dropshipping Catalogue extra include?
It's an optional store extra that adds a professionally configured product catalogue to your ecommerce store — products selected from an approved supplier catalogue, organised categories, titles, descriptions, supplier photographs, suggested prices, variants, and (where the supplier supports it) inventory sync, automated price updates, order routing, delivery and returns information, plus store-navigation setup and training on managing your catalogue. Before the store goes live you can review and remove any products you don't want. A loaded catalogue saves setup time but is not guaranteed income — you remain responsible for approving products, understanding supplier/platform fees, checking quality and suitability, setting prices, confirming delivery times, and following applicable consumer, product-safety, tax and advertising rules. We prepare the store and catalogue; you learn how to operate, market and grow it responsibly.